TERMS OF SALE
Last updated: (11/01/2023)
Payment Policy
The Perfect mound requires advance payment on all orders under $5,000. Payments may be made via ach or credit card thru our payment system Paytrace. Customers will receive and invoice and a payment link via email from sales@theperfectmound.com. Larger orders require a Purchase Order from an authorized agent of the customer. Invoice Date will begin on the date of shipping. Payment terms will be net 30 from the invoice date. Payments may be made via check or ACH. “Late Fees” – A late fee of 1.5% per month will be applied to all invoices after 30 days and every month thereafter.
Control Policy
All payments require the approval of one of two authorized reviewers (The CEO or VP Development) before payment.
Regular Bill Communications
All regular communications about bills should be sent to ap@theperfectmound.com
Special Issue Communications
Direct issues outside of the engagement, special requests or changes to bill payment procedure to ar@theperfectmound.com.
Payment Time & Terms
Approved bills are paid twice a month, approximately the 1st and 15th. More frequent bill payment is possible and may be considered on a case-by-case basis. Bills can be paid faster when necessary but there may be additional costs.
Uncashed Check
Uncashed checks are tracked automatically and we manually contact the vendor after about a month. Procedures for voiding and recrediting uncashed checks are in place.
Vendor W-9
Currently the responsibility for collecting W-9 and associated reporting is not included with the bill pay engagement and remains with management as a separate function.
Best Practices
Verify vendor names, mailing address, telephone, account number and email address. Encourage vendors to submit invoices by email to [bill payment email address]. Encourage vendors to receive payments electronically rather than by paper check. Respond to all communications from vendors, reviewers, and accountants quickly, in all cases within a week.
Standard Vendor Message (May be Customized)
The Perfect Mound pays its bills approved by its management twice a month, usually around the 1st and 15th. Electronic payment is strongly encouraged but not required. Additional costs may accrue to the business for the use of paper checks and replacing lost checks, so we discourage the use of mailed paper checks. We request the normal W-9 information from creditors and also request an email address. Billing communications are e-mail based. Bills and normal billing communications should be sent to ap@theperfectmound.com. A copy of your account history is available on request. Special communications and other issues can be directed to ar@theperfectmound.com
Shipping/Delivery Policy
Thank you for visiting and shopping at The Perfect Mound. The Perfect Mound ships our orders in a variety of ways. You will receive an email update with your tracking number or contact information of the delivery driver once your order has shipped. Large deliveries require onsite coordination by the customer. We look forward to serving you.
Processing and Delivery Times
All orders are processed within 2 weeks. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at info@theperfectmound.com or sales@theperfectmound.com
Exchange/Return Policy
No Refunds/No Exchanges - Admins reserve the right to alter this policy at anytime.
